Our society needs and expects more high-value services. Such ¡éknowledge-intensive¡é services can only be delivered if the necessary organizational and technical requirements are fulfilled. In addition, the cost-benefit analysis from the service provider point of view needs to be positive. There is a large and rapidly increasing literature on how artificial intelligence might be used to develop more ¡èintelligent¡é information systems. The proposed workshop will address all possible research in the Intelligent Information Systems.